Hereby conditions and cancellation policy.The applied amounts en percentages are to be paid by the guest.
Special conditions are prior to the main cancellation conditions when applied.
Main conditions and policy (Individual booking)
- Less than 48 hrs before date of arrival: first night
Special conditions (groups*)
- Between 7 and 0 day(s) before arrival: 100%
- Between 21 and 8 Days before arrival: 50 %
- More than 3 weeks before arrival: 25,00 EUR
(*) groups = Every booking of 3 or more rooms
◊ City Tax
• Room price is excluding city tax
• City tax till 2017: 5%
• City tax from 2018: 6%
◊ Non Refundable Rate
• Valid Credit Card detail is required.
• Price will be charged on the day of reservation (including city tax).
• Reservation is only confirmed if the full amount (room price only) can be charged on the credit card.
• No change of the reservation is allowed.
• When you cancel, no refund will be made.
• A signed authorisation letter along with the id copy of the credit card holder and a copy of the credit card (both sides copied) are required if you use or provide any other credit card details than your own. The letter must indicate that you give rights to the hotel to charge the credit card.
• The documents can be handed in at the reception on the day of arrival.
◊ About pre-authorisation
• Pre-authorisation is not a charge, it is a temporary hold. When you make a reservation, the hotel may pre-authorise your credit card. This means hotel will check if your credit card is indeed a valid, active credit card and whether the card has enough balance to cover at least the first night of your reservation. The hotel, however, will not proceed with the charge. It is just a temporary hold. The duration of the hold will vary, and your credit card company can advise how they handle this.
• The hotel reserves the right to pre-authorise your card, but this doesn’t mean this will occur with every booking. Don’t worry, if your card is pre-authorised, both the hotel and your credit card company is there to help you. They may also be able to assist you with removing these holds.
Upon arrival the hotel reserves the right to ask for a €50,00 deposit, cash only. This deposit is fully refundable upon check-out and subject to a damage inspection of the accommodation.
◊ Group Reservation (3 rooms or more)
When booked 3 rooms or more, it will be considered as a group reservation. In this case hotel reserves the right to ask a prepayment as a guarantee of the reservation. The prepayment amount is 10% of the total reservation value, acceptable by bank transfer only. Credit card payment is not acceptable for guarantee of reservation. Hotel will contact the guest to follow group reservation procedure. Please note that such reservation will not be confirmed till the hotel receives the prepayment.